Shipping & Returns
Some of the details may differ based on location, an exact “shipping Quote” Can be given on the cart page during Checkout.
Extra Large Items are excluded from delivery, e.g. Paddle Boards, Windsurf Boards, Wheeled Board Bags, Hard Shell Kayaks, Surf Boards etc.
*This assumes that we have the ordered items in stock in our store and it is a standard trading day(i.e. not Christmas or bank holiday), see back orders below for further information. We cannot however be held responsible for late deliveries which are outside of our control and if your order is urgent please call first to check we have the product In Stock In Store on 0844 357 3887.
Privacy & Security
We use a recognized, trusted and secure SSL certificate issued by Godaddy.com to secure online transactions with up to 256-bit SSL. We use two Internet payment schemes – Sage Pay and for taking secure online credit card/credit payments(NB not all payment options may be available at all times). All providers use SSL encryption on their servers to ensure your credit card details are safe If you have any questions about our site security please email firstname.lastname@example.org
Returns & Replacements
If for any reason you are unhappy with your purchase, you can return it to us by Using the following procedure Simply return the item to the address listed at the top of the home page in its original condition (with packaging and tags intact) within 14 days of the Despatch date or the date of being charged, Please enclose a cover note Explaining wheather you would like a refund or exchange using your original order number as refrence We will either issue a full refund for the item or send a different size if you require In the run up to Christmas any purchase made from the 25th November until the 25th December will have an extended returns policythru to the 14th January in the New Year. If for any reason you are unhappy with your purchase, you can return it to us by Using the following procedure Simply return the item to the address listed at the top of the home page in its original ; (with packaging and tags intact) within 14 days of the Despatch date or the date of being charged, Please enclose a cover note Explaining wheather you would like a refund or exchange using your original order number as refrence We will either issue a full refund for the item or send a different size if you require In the run up to Christmas any purchase made from the 25th November until the 25th December will have an extended returns policythru to the 14th January in the New Year.
Please note that postage costs are non-refundable. Exchanged items can take up to 10 days to return upon receipt of returned goods to main land UK, and up to a 5 weeks Europe, however you can pay additional postage (refer to Shipping options above) to expedite this process, please call us for options. When sending your return please obtain a CERTIFICATE OF POSTAGE from your Post office/Courier as you will have to produce it in case of a loss, recorded postage is recommended. Additional charges may apply for returns outside UK main land. With any returns we reserve the right not to refund any item returned not in new condition or after the 14 day period.CD’s and DVD’s will not be accepted unless they are returned sealed. Soiled/worn clothing will not be exchanged or refunded. Soiled or used equipment will not be exchanged or refunded. Your statutory rights are not effected by these conditions.All products from Edgeriders Co. Ltd are guaranteed against manufacturing defects. Guarantees may vary depending on products & manufacturers. If the goods supplied to you are damaged on delivery, you should notify us by phone within 7 days.
Placing an Order
Orders can be placed on our website where it can be viewed, logged and tracked. If you login you will also gain the benefit of reward points to use to spend on future purchases. You can however place an order over the phone if desired by calling us on our in store number. Please note that the order acknowledgement such as the order confirmation email is simply an acknowledgement that your order has been received by EdgeRiders or SkiSurf Shop Online; it does not indicate that we have accepted your order and does not form a binding contract.
Acceptance of your order will take place only when we despatch the goods to you. Until we despatch your goods no contract will have been formed between you and us. Although we hope to be able to supply all goods ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time before it has been accepted. Should we refuse your order we will notify you as soon as reasonably possible.
We carry a large amount of stock, however, despite our best efforts, particularly popular items can sell out and when this is the case we will inform you of the expected earliest delivery date or state that the product is no longer available. Please inform us should you wish to cancel at any time.
Cancelling Your Order/s
If you are unhappy with your goods once they arrived you are entitled to return the goods for a refund or replacement. Please see our Returns policy for further info.
Once your order has been despatched, we are unable to change any of the information you have given us, as most orders are dispatched from our warehouse. If there is no-one to sign for your delivery, you will be left a card from either our courier or the Post Office inviting you to re-arrange delivery.
If you are not in to receive your delivery, our courier will eave a card for you to collect from your nearest depot. However if you know at the time of ordering that you are unlikely to be in you can request for your delivery to be left with a neighbour or in a safe place. Please do ensure it is a safe place as we will not be responsible for the product once it has left our courier.
Payment, Pricing & Promotions
Exchange rates vary constantly therefore we cannot guarantee the price of an item in any other currency except GBP’s, Euro and Dollar prices are approximations. The money taken from your account will be GBP’s, you must check with your bank as to how it will come out of your account.
To process your order we need certain payment details, these however are never disclosed to any third party other than one of the payment providers listed above. Prices and carriage where applicable will all be in £s Sterling .
We accept the following payment types:
You can view your orders by logging into your account with us. If however you have not registered with us and have proceeded without an account then your order email will be your only reference. Please contact us if you would like the order email resent to you.
Updating Account Information
Please email us using the contact details on the contact us page if you require your account information to be updated. Address Details, Telephone numbers and email can be updated by logging onto your account.
Tracking your Order
We Currently use ukmail.com for our deliverys follow this link to track your order ukmail.com your consignment number should have been text or emailed to you, if you experience any issues simply click here and enter your post code to atain details of your local depot.
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